Privacy Policy of Funbadges.net
When you place an order, we need your data to ensure the delivery of your order. However, we always handle your personal data with care. We take responsibility for them and keep them securely. We would like to explain what we do with your personal data and why we need them. If you have any questions after reading our privacy policy, please feel free to contact us.
This privacy policy may change from time to time due to new developments. You can find the most up-to-date privacy policy at www.funbadges.net. We recommend checking this privacy policy regularly to stay informed about any changes. The last modification date is always indicated.
This privacy policy was last modified on January 1, 2023.
Table of Contents:
• Who is responsible for processing my personal data?
• When does this privacy policy apply?
• What are personal data?
• From whom do we process personal data and how do we obtain it?
• What data do we process from you, what do we use it for and how long is it kept?
• With whom will your data be shared?
• Where do we store your data?
• How will your data be secured?
• What rights can you exercise regarding your data?
• Questions?
Who is responsible for processing my personal data?
funbadges.net (“funbadges”), located at Banjohof 43, 2992NA in Barendrecht, is the responsible party for the processing of data as described in this privacy policy.
When does this privacy policy apply?
This privacy policy applies to all personal data processed by funbadges.net from anyone who has (had) contact with funbadges.net, such as our visitors, customers, and business contacts, on all domains related to funbadges.net.
What are personal data?
Personal data are all data that can be traced back to you as an individual. Think of your name, phone number, address, or email address. But also data such as your IP address or funbadges.net customer number are personal data. And other data that are unique to you, such as your funbadges.net order history or browsing behavior.
From whom do we process personal data and how do we obtain this data?
We process the personal data of anyone who has (had) direct or indirect contact with funbadges.net, such as (business) customers.
We receive the data directly from you, when you visit our website, create an account and enter certain data or when you contact our customer service.
In some cases, we receive your information from others. For example, we receive your name and address information when someone sends a gift directly to you.
What data do we process from you, what do we use it for and how long is it kept?
Data for processing your order
When you order something, we need certain information from you in order to deliver your order and keep you informed about your order. We also need this information for any returns or repairs.
For this purpose we collect your name, e-mail address, delivery address(es), payment information and your telephone number.
The data are needed to execute the agreement you have concluded with us.
Data for processing an order from someone else, where your address is the delivery address
When someone sends a gift directly to you, we receive your name and address information from them. That information funbadges.net needs to deliver the order.
Data in your account
We store the following information in your personal account: your name, (delivery and residential/branch) address(es), phone number, email address, payment information, gift certificates and gift cards.
If you indicate it when placing an order, we save your payment card information. This way you can immediately use the same payment card on your next order without having to re-enter all the details. You can view and delete the stored payment card data in your account. In your account we also save your order history including chosen delivery options, including digital items and subscriptions you have taken out.
If you entered your birth date, we store it so we can send you a surprise on your birthday.
In addition, we store in your account the interests you specified, namely your wish list, language preference and your email and personalization preferences.
Our customer promise is to make our customers’ lives easier and more fun. Therefore, we keep the data in your account for as long as you are an active customer with us. If you have not logged in with us for 7 years, we will delete all your data. In addition, you can request that your data be deleted at any time by submitting a deletion request at post@funbadges.net.
Data about your contact with customer service
You can contact customer service 24/7. You can call, email or chat with us or send a message via social media, such as Facebook and Twitter. We can use your phone number in your customer account to recognize you when you call our customer service. This allows our customer service representatives to help you immediately.
We use the data stored in your account to contact you in response to your question or complaint to us. We can help you faster next time by keeping your data. We will therefore keep the notes on customer contact with us and with our sales partners for as long as you are an active customer.
Data for an optimal shopping experience
First, we make sure that our website or app works properly so you can use our optimally. To do that, when you visit funbadges.net, we collect your IP address, information about your Internet browser, any language settings, and information about the settings of the operating system of the computer or mobile device you visit us with.
Also, with your permission, we may show you more relevant ads within and outside funbadges.net and send you personalized messages. Below we explain what data we use for this personalized experience.
Personalized ads outside funbadges.net
We, our ad networks and media agencies (our “media partners”) may show you personalized ads on websites outside of funbadges.net if you have consented. Personalization is based on the interest profiles we have of you, combined with interest profiles our media partners may have of you. How we determine this interest profile can be found below under the heading “how we determine your interest profile.”
We may recognize you outside of funbadges.net based on cookie techniques and the ad number associated with the device you are surfing with, if you have consented to the use of click and search behavior for personal ads outside of funbadges.net. When you have consented to personalized ads outside funbadges.net based on orders and general customer info, we may also use an encrypted unique code based on an email address, phone number, or zip code and house number. In addition to the unique code, we share one or more interest profile(s) into which funbadges.net has categorized you (e.g., “scouts”) in order to show you relevant ads outside of funbadges.net from funbadges.
If you do not consent to personalized ads outside funbadges.net, you will still see ads, including from funbadges.net, only the ads will not be based on the data we have on you. If you have turned off tracking in your smartphone settings for the funbadges.net app, you cannot turn on the option of personalization based on click and search behavior until you have first turned tracking back on in your smartphone settings.
How we determine your interest profile
In order to personalize your own funbadges.net, our posts and advertisements inside and outside funbadges.net for you, we need to be able to determine your interests. We do that by aggregating various things we know about you and then classifying you into one or more areas of interest (e.g. sports). Of course only with your permission!
You can choose which information we can use to determine your interest profile: your surfing and search behavior based on cookies and/or your orders and general customer info.
If you have given us permission for personalization based on your surfing and search behavior, we collect this using cookies and similar techniques. You can read more about cookies in our cookie policy.
If you give us permission for personalization based on your orders and general customer information, we will combine your surfing and search behavior with your orders and the general customer information we have from you. General customer info includes the information you entered in your account, such as your date of birth or place of residence, and your personal preferences (if you indicated any). We then look at what you previously searched for or bought from us, what’s on your wish list, and what interests you showed by viewing certain items or categories in our store. So the badge you just bought will not be given as a suggestion. Or the content you are less interested in, we will show at the bottom of the website. We also give you recommendations on our website for products you might need again based on what you’ve bought before.
You can communicate your preferences to us in various places. Perhaps you want to be kept informed about something, or you want to put items on your wish list. You can always adjust or deactivate these preferences yourself.
Finally, we may use data from other parties if you have also given them permission to do so. We receive from these parties only an encrypted, unique code to recognize you, such as a cookie or an encrypted e-mail address, telephone number or zip code and house number, and one or more fields of interest in which this other party has classified you (for example: “scouts”). An overview of parties from whom we receive data can be found here. If you no longer want funbadges.net to receive this data, you can withdraw your consent from these parties.
We look at personalization no longer than 3 years back. If you are interested in products for children, we look back up to 7 years so that we can make you the right offer at each stage of your child’s life. We collect your surfing and search behavior based on cookie techniques and the unique number associated with the mobile device you surf with.
In your mailbox
In some cases you may receive a letter or package from us to show our appreciation for you as a customer. We are cautious about sending mail: you will only receive a letter or package in special cases. If you do not want to receive mail from us, you can object. See “What rights can you exercise regarding your data?”.
Data for reviews & Q&A
First, we make sure that our website or app works properly so you can shop optimally. To do that, when you visit funbadges.net, we collect your IP address, information about your Internet browser, any language settings, and information about the settings of the operating system of the computer or mobile device you used visit us.
Also, with your permission, we may show you more relevant ads within and outside funbadges.net and send you personalized messages. Below we explain what data we use for this personalized experience.
Data for contests and promotions
If you participate in an promotion or contest, we ask you for information, such as your name, address and/or e-mail address. We need this information to perform the promotion and or announce the winner(s). We collect this information with your permission. If you agree, we can also use the information you share with us for other purposes. You can find out exactly what we use your information for and how long we store it in the contest or promotion concerned.
Data used to deter fraud
Nobody wants security incidents and fraud, and neither do we. Therefore, we use personal data to investigate, prevent and counter unauthorized access and fraud.
If fraud or abuse is suspected, we will retain certain data. We do not keep this data longer than necessary.
Social media
If you use social media such as Facebook, like and share buttons on funbadges.net allow you to share articles you like, find useful or helpful with your friends on your social media account. Funbadges.net does not gain access to your social media account. We encourage you to read the privacy policies of the social media parties where you have an account so that you know how your data is used and how you can adjust your settings.
With whom will your data be shared?
Sales Partners
When you place an order through funbadges.net with one of our sales partners, that sales partner receives your name, delivery address and language preference. The sales partner needs this information to execute the agreement you have entered into with him. If this is necessary for the delivery, for example to arrange a delivery appointment, the respective sales partner will also receive your telephone number. If you contact the sales partner by telephone via our service, the sales partner can call you back within 30 days of the last contact.
If a sales partner has outsourced their logistics process to funbadges.net, they will also receive your order number. With this number, the sales partner can correctly assess and process unsellable returned items and improve his service and offer accordingly. It may be that a sales partner has multiple sales accounts. In this case, the sales partner can share your data with its other sales accounts. For example, in our logistics process, we can ship the products you order from different accounts of the same sales partner in one package and send you one invoice.
When you ask our customer service about an order placed with a sales partner, we forward your customer service contact to the sales partner if we need the sales partner to answer your question. This information remains viewable by the sales partner so the sales partner can review what arrangements were made with the customer.
Sales partners themselves can initiate proactive customer contact to solve a problem with your ordered item up to 2 years after purchase. To do so, they have insight into the product you ordered, the order number and your name for 2 years after purchase.
Other external service providers
We also use other outside service providers to help with various things. Sometimes they also need personal data to do so. We share only the data necessary for the job the external service provider is doing for us. We do not sell your data to these service providers or other third parties. And we conclude agreements with all external service providers in which we agree what they may do with the data.
The types of work our external service providers perform for us are:
- Assisting in the delivery of our digital services such as the hosting, maintenance and support of our websites and applications;
- Supporting our advertising and marketing campaigns;
- Manufacturing in the production of products;
- Producing customized products;
The government
Sometimes we need to provide personal data to the government. This may occur first of all if certain government agencies need this data to perform their duties, such as the Tax Office. The police or judiciary may also need certain data in the case of fraud or abuse. Finally, certain regulators may gain access to personal data as part of an investigation.
Where do we store your data?
We store your data within the European Economic Area (“EEA”). However, some of the data we collect may be transferred to or stored at a destination outside the EEA, for example because one of our third party service providers is located there. When this occurs, we will ensure that this is done in a secure and lawful manner. In such cases, Funbadges.net will take appropriate measures to ensure that your data is protected to the fullest extent possible, such as agreeing with the recipients of standard data protection provisions established by the European Commission.
How will your data be secured?
Funbadges.net takes many measures to secure your personal data. Both organizationally and technically. Through strict access control, we ensure that your personal information is only accessible to employees for whom it is necessary that they work with it. In addition, we at funbadges.net regularly have our security tested by external experts. Do we give your data to someone else? Then we require that the other party handles your information as carefully as we do. If you feel that this is not happening, please let us know through our customer service.
What rights can you exercise regarding your data?
Right to information
You have the right to an understandable and transparent explanation of how we handle your personal data and which rights you can exercise in this regard. In this privacy policy we have therefore explained in detail which data we collect from you and how we handle your data.
Right of correction
You have the right to have your personal data corrected if it is incorrect or outdated and/or to have it completed if it is incomplete. You can do this 24/7 in your account.
Right to object
You have the right to object to the processing of your data if you disagree with the way we process your personal data. This right applies to the data we use for direct marketing. You can communicate to our customer service that you no longer wish to receive mail from us. You can also ask us to stop using your data for personalized recommendations on the website. You can arrange this yourself in your account. For example, you can choose that we forget and continue to forget data about your surfing and search behavior. You can also control this yourself in your account. We process requests within 30 days at the latest.
Right to data portability
You have the right to receive information that you have given to us in connection with the contract(s) you have entered into with us in a machine-readable format, so that you can keep this information in a database belonging to you or another party. This includes your name, address and place of residence data and order history. We offer you the opportunity to download this data in a machine-readable format into your account.
Right to limitation
You have the right to request restriction of the processing of your data. This means that we may keep your data but not use it. This right arises in a number of cases. If you believe this to be the case, please contact us via customer service.
Right to be forgotten/request to delete account
You have the right to request that we delete any information we hold about you. When you request deletion of your account, we will delete information that identifies you other than the information we are required or permitted to retain by law.
We cannot comply with this request if there are outstanding orders or invoices. Nor can we comply with this request if the law allows us to retain your personal data despite a deletion request. For example, if there is a suspicion that your account has been defrauded. After you have not logged in with us for 7 years, we will delete all of your data.
We offer you the opportunity to make a request in your account.
Right to file a complaint
You have the right to complain about the way we handle your data. If you have a complaint, we would prefer to resolve it with you ourselves. Please contact our customer service.
Questions?
If you still have questions about how funbadges.net handles personal data, please feel free to contact our customer service team. We’ll be happy to help.